Chagee88 Privacy Policy & Data Protection
Updated: 2026 | This policy explains how we handle your personal information.
Information We Collect
When you register or use the chagee88 platform, we collect certain categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information
Information you provide during registration, including your full name, email address, phone number and date of birth. This information is used to verify your identity and manage your account on the chagee88 platform.
Device & Browser Information
We automatically collect technical information when you visit our platform, including:
- Device type and operating system in use
- Web browser type and version
- IP address and general network location
- Visit times, session duration and pages viewed
MYR Payment Information
To process deposits and withdrawals in MYR, we may collect your bank account number, account holder name and transaction details. We do not store credit or debit card numbers directly — all transactions are processed through licensed, secure payment channels.
Cookies & Usage Data
Our platform uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns and maintain login session security. This usage data helps us understand how users interact with the platform so we can continually improve it.
How We Use Your Information
Chagee88 uses the information collected for the following purposes:
- Account management: Enables you to register, log in, make deposits and withdrawals, and access all platform features.
- Identity verification: Ensuring every account is held by a verified individual aged 18 and above, in line with the platform's compliance requirements.
- Financial transaction processing: Processing deposits in MYR, verifying payments via DuitNow or bank transfer, and managing withdrawal requests.
- Security & fraud prevention: Detecting suspicious activity, preventing unauthorised access and protecting the platform from misuse.
- Customer support: Enables our support team to assist you whenever you encounter any issues or have enquiries.
- Platform improvements: Analysing usage data to improve features, performance and the overall user experience.
- Important communications: Sending account-related notifications, policy updates, or important security information.
Chagee88 does not use your personal information for any marketing purpose without your prior consent.
Cookies & Tracking Technologies
The chagee88 platform uses cookies to ensure core platform functions run smoothly. Below are the types of cookies we use:
Essential Cookies
These cookies are required for the platform's core operations — including maintaining your login session and securing transactions. Without them, the platform will not function properly.
Performance & Analytics Cookies
These cookies help us understand how users navigate our platform — which pages are visited most, how long sessions last, and where users exit. This information is aggregated and cannot be used to identify any individual.
Cookie Controls
You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality and your overall experience on chagee88.
Data Storage, Security & Sharing
Data Storage & Security
All personal information collected by chagee88 is stored on servers protected with SSL encryption and multi-layered security measures. Access to user data is granted only to staff who require it to perform their duties, and all such access is logged and monitored.
Your data is retained for as long as your account remains active or as long as required for service purposes. Once an account is closed, we will delete or anonymise your personal data within the timeframe stipulated by applicable legal and financial regulatory requirements.
Sharing Information with Third Parties
Chagee88 does not sell, rent or share your personal information with third parties for marketing purposes. We only share information under the following circumstances:
- Payment provider: Information required to process MYR transactions is shared with licensed payment service providers that comply with international data security standards.
- Legal requirements: We will disclose information when required by law, court order or a valid request from the relevant authorities.
- Platform protection: In cases involving fraud investigations or illegal activity, relevant information may be shared with the appropriate authorities.
All third-party service providers working with chagee88 are required to comply with equivalent privacy standards and are not permitted to use user information for any other purpose.
User Rights & How to Contact Us
Right of Access & Correction
As a chagee88 user, you have the right to access the personal information we hold about you. You may request a copy of that information or ask for corrections if there are any errors or inaccuracies by contacting our support team.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances — for example, when the information is no longer needed for its original purpose, or when you withdraw previously given consent. However, full deletion may not be possible where there is a legal obligation to retain certain records.
Privacy Policy Amendments
Chagee88 reserves the right to amend this Privacy Policy at any time. Users will be notified of any significant changes via account notifications or on-platform announcements. Continued use of the platform after amendments are published will be considered acceptance of the updated terms.
Contact Our Privacy Team
If you have any questions, concerns or requests regarding this Privacy Policy or how chagee88 handles your personal information, please reach out to us via:
Have More Questions?
Visit our FAQ section for more information about your chagee88 account and platform, or log in to manage your account privacy settings.
FAQ Log In to Your Account